Refund & Return Policy

Last Updated: June 25, 2026

Thank you for shopping at FelixGoods. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Return Window

We accept return requests within 30 days of the delivery date. To be eligible for a return, your request must be submitted within this window. Requests submitted after 30 days from the confirmed delivery date will not be accepted.

2. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

• Item must be unused and in the same condition it was received

• Item must be in its original packaging with all tags and accessories included

• A receipt or proof of purchase must be provided

• Item must not be from a non-returnable category (see Section 4)

3. How to Initiate a Return

To start a return, please contact us at FelixGoods.co@gmail.com with the following information:

• Your order number

• The item(s) you wish to return

• Reason for the return

• Photos of the item if it arrived damaged or defective

Do NOT send your item back without first receiving written confirmation and return instructions from us. Items returned without prior authorization will not be accepted.

4. Non-Returnable Items

The following items are NOT eligible for return or refund:

• Digital downloads or digital products (once accessed or downloaded)

• Perishable goods

• Customized or personalized items (unless defective)

• Items marked as "Final Sale" or "Non-Refundable" at the time of purchase

• Gift cards

• Hygiene-related products once opened (e.g., beauty, wellness products)

5. Defective or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and your order number. In these cases, we will offer one of the following at no cost to you:

• A full refund to your original payment method

• A replacement item sent at no additional charge

• Store credit

6. Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved:

• Refunds will be processed within 5–10 business days

• The refund will be applied to your original payment method

• Depending on your bank or card issuer, it may take additional time to appear on your statement

We are not responsible for delays caused by your bank or payment provider.

7. Return Shipping

Unless the return is due to our error (wrong item shipped, item arrived damaged), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Original shipping fees are non-refundable. If your order qualified for free shipping, the actual shipping cost incurred will be deducted from your refund.

8. Exchanges

We do not offer direct exchanges at this time. If you need a different item, please return your original order (if eligible) and place a new order separately.

9. Order Cancellations

Orders can be cancelled within 24 hours of being placed, provided they have not yet been shipped. To cancel, contact us immediately at FelixGoods.co@gmail.com. Once an order has been dispatched, it can no longer be cancelled and must be processed as a return upon delivery.

10. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check your bank account again

• Contact your credit card company — it may take additional processing time

• Contact your bank — there is often a processing period

If you have done all of the above and still have not received your refund, please contact us at FelixGoods.co@gmail.com.

11. Contact Us

For any questions about your return or refund, please contact us:

Email: FelixGoods.co@gmail.com

Phone: +1 (941) 444-6744

Website: FelixGoods.com

Privacy Policy

Last Updated: June 25, 2026

At FelixGoods ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit FelixGoods.com or make a purchase from us. Please read this policy carefully.

1. Information We Collect

Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

• Name and contact information (email address, phone number, mailing address)

• Billing and payment information (processed securely through third-party payment processors)

• Account credentials (if you create an account)

• Communications you send us (support requests, reviews, feedback)

Information Collected Automatically

When you visit our website, we automatically collect:

• Device information (IP address, browser type, operating system)

• Usage data (pages visited, time spent, links clicked, referring URLs)

• Cookies and similar tracking technologies (see Section 6)

• Location data (general region based on IP address)

Information from Third Parties

We may receive information about you from:

• Social media platforms (if you interact with our ads or pages)

• Analytics providers (Google Analytics, Meta Pixel)

• Payment processors (Stripe, PayPal, Shop Pay — they may share transaction data)

• TikTok Shop (if you purchase through TikTok's native commerce features)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Send order confirmations, shipping updates, and receipts

• Respond to your questions and provide customer support

• Send promotional emails and marketing communications (with your consent)

• Improve our website, products, and services

• Detect and prevent fraud and unauthorized activity

• Comply with legal obligations

• Show you relevant advertisements on other platforms (see Section 5)

3. Sharing Your Information

We do not sell your personal information in the traditional sense. However, we may share your data with:

• Service Providers: Shipping carriers (USPS, UPS, FedEx), fulfillment partners, payment processors, email marketing tools (e.g., Klaviyo), and customer support tools

• Advertising Partners: Platforms such as Meta (Facebook/Instagram), TikTok, and Google to serve targeted advertisements

• Analytics Providers: To understand how our site is used and improve performance

• Legal Authorities: When required by law, court order, or to protect our legal rights

• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Targeted Advertising & Your Privacy Rights

As described in this Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in this policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales," "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities.

If you would like to exercise this opt-out right, please contact us at FelixGoods.co@gmail.com or use the "Do Not Sell or Share My Personal Information" link on our website footer.

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out of activity that may be considered a "sale" or "sharing" of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Keep your shopping cart and session active

• Remember your preferences

• Analyze site traffic and usage patterns

• Deliver targeted advertising

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. We also honor Global Privacy Control (GPC) signals where legally required.

We use the following types of cookies:

• Essential Cookies: Required for the website to function

• Analytics Cookies: Help us understand how visitors use our site

• Marketing Cookies: Used to deliver relevant advertisements

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, order information is retained for up to 5 years for tax and legal purposes.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of internet transmission or electronic storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access: Request a copy of the personal data we hold about you

• Right to correction: Request that we correct inaccurate information

• Right to deletion: Request that we delete your personal data (subject to legal obligations)

• Right to opt out: Opt out of the sale or sharing of your data for targeted advertising

• Right to portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, please contact us at FelixGoods.co@gmail.com. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: FelixGoods.co@gmail.com

Phone: +1 (941) 444-6744

Website: FelixGoods.com

Terms of Use & Terms of Service

Last Updated: June 25, 2026

Welcome to FelixGoods. By accessing or using our website at FelixGoods.com or purchasing from our store, you agree to be bound by these Terms of Use and Terms of Service ("Terms"). Please read them carefully. If you do not agree to these Terms, please do not use our website or services.

1. Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that you are at least 18 years old (or the legal age of majority in your jurisdiction), and that you agree to these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and FelixGoods.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the site for any fraudulent or unauthorized purpose

• Attempt to gain unauthorized access to any part of our website or systems

• Transmit any harmful, offensive, or disruptive content

• Use automated tools (bots, scrapers) to access or collect data from our site without permission

• Impersonate any person or entity

• Violate any applicable local, national, or international laws or regulations

3. Account Registration

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to terminate accounts at our discretion.

4. Products & Services

Product Descriptions

We make every effort to display our products as accurately as possible. However, we do not warrant that product descriptions, images, pricing, or other content is error-free, complete, or current. We reserve the right to correct any errors and to update information at any time.

Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. We are not liable for any unavailability of products after an order has been placed.

Pricing

Prices are listed in USD and are subject to change without notice. We reserve the right to refuse or cancel orders placed at incorrect prices. Taxes and shipping fees are calculated at checkout.

5. Orders & Payment

By placing an order, you are making an offer to purchase the selected products. We reserve the right to accept or reject any order for any reason. You will receive an order confirmation email — this does not guarantee fulfillment.

We accept major payment methods as displayed at checkout. All payments are processed through secure third-party payment processors. We do not store full payment card details on our servers.

6. Shipping & Delivery

Shipping times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control. Risk of loss and title for purchased items passes to you upon delivery to the carrier.

For orders fulfilled through TikTok Shop, TikTok's platform terms regarding shipping and delivery also apply.

7. Digital Products

If you purchase a digital download or digital product, your access is granted upon completion of payment. Due to the nature of digital goods, all digital product sales are final and non-refundable unless the file is defective or inaccessible due to our error.

8. Intellectual Property

All content on our website — including text, graphics, logos, images, and software — is the property of FelixGoods or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

9. User-Generated Content

If you submit reviews, feedback, photos, or other content to our website or social media channels, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute that content in connection with our business. You represent that you own or have the right to submit such content.

10. Third-Party Links & Services

Our website may contain links to third-party websites, tools, or services (including but not limited to TikTok Shop, payment processors, and suppliers). These are provided for your convenience only. We do not control, endorse, or accept responsibility for the content or practices of third-party sites.

11. Disclaimer of Warranties

Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Limitation of Liability

To the fullest extent permitted by law, FelixGoods and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services — including but not limited to loss of data, revenue, or profits — even if we have been advised of the possibility of such damages. Our total liability to you shall not exceed the amount you paid for the order giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless FelixGoods and its owners, employees, and affiliates from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of your use of our website, your violation of these Terms, or your violation of any third-party rights.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our website shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of our website following any changes constitutes your acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and FelixGoods regarding your use of our website and supersede any prior agreements.

18. Contact Us

If you have any questions about these Terms, please contact us:

Email: FelixGoods.co@gmail.com

Phone: +1 (941) 444-6744

Website: FelixGoods.com

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